We take great pride in offering outstanding customer service. If you have any questions about any of our policies, please email us at CustomerService@SunburstSuperfoods.com or call us toll free at 800-228-4436.
If any of our products are defective, flawed, or in any way not as stated on the web site, we will issue a full refund on the products. Luckily, though, this (almost) never happens!
Quality is not just a concept for us, it's a core value of our company. We strive to offer organic, raw, non-GMO, and vegan Superfoods that are dried at low temperatures to preserve the vitamins, enzymes, and nutrients. All of our powders are tested through independent labs to ensure safe or non-existent levels of chemicals, antigens, heavy metals, and micro-biological contaminants.
Orders received by 10 am EST M-F will ship the same day. Orders received after 10 am will ship the next business day. If your order is high priority, please contact us and we will do our best to get your order shipped as quickly as possible.
For all orders shipping to one of the contiguous 48 states, we are happy to offer free shipping for orders over $99, and discounted, flat-rate shipping of $5.99 for all other orders.
Because of the high shipping costs, we are not able to offer these discounted shipping rates to customers outside of the contiguous 48 states. However, all other customers have the option of selecting USPS Priority, USPS Parcel Post, or UPS. Note that the prices paid for these services are the actual charges, with no extra handling charges.
For orders placed with free shipping or our standard shipping of $5.99, we ship all packages either by UPS Ground or USPS Priority Mail or USPS First Class. We also offer the option of selecting and paying for one of the following delivery services:
- USPS Priority Mail
- USPS Parcel Post
- UPS 3rd Day
- UPS 2nd Day
- UPS Next Day Air
The costs displayed for all of these delivery services are the actual charges, with no additional fees to cover packaging or handling.
At this time, because of the high shipping costs, we are not currently shipping to customers outside of the United States.
We gladly accept the following payment methods:
- Online payments with any major credit card
- Online payments via PayPal
- Checks. Please see our mail-in payment instructions for more information.
Please see our return policy for more information.
We package all of our superfood powders in all-natural brown kraft bags, each with a resealable zipper across the top. Each bag has a thin metal lining, which serves as a very effective barrier to light, oxygen, odors, flavors, moisture, and bacteria.
While printed plastic bags with clear windows may look beautiful, studies have shown that the toxins contained in the plastic are absorbed by food that is in direct contact with the plastic. Foods that are raw and all-natural, like superfood powders, are even more susceptible to this type of contamination than processed foods.
We do not charge tax on any of our products, as all foodstuffs are tax-exempt.
All superfood powders can be purchased straight from our site in larger quantities of 5 and 10 pounds at reduced, wholesale pricing. This discounted pricing is available to all customers, with no need to set up an account to receive this discounted pricing.
If you are planning to place larger, wholesale orders on an ongoing basis, we can generally offer an additional discount after the first order. To receive the further discounted pricing, place your first order via the web site. Then, when you are ready to place your second order, please contact us for information about additional discounts. How much of a discount we can offer depends on which Superfoods you are ordering. We will do our best to work with you to provide you with the best pricing possible.
Most customers seeking samples are quite satisfied to purchase the products they are interested from our web site in order to sample the products. The more expensive powders are available in half-pound bags, which makes purchasing the powders as samples more affordable.
We are open from 9:00 AM - 6:00 PM EST Monday - Friday. During this time, we will respond to all voice mails and emails in one hour or less. Due to high call volume, you may find that the phone is busy when you call, so please be sure to leave a message, and we'll call you back right away.
All credit transactions are 100% secure, and we ensure your complete privacy. Please read our privacy and security policy for complete details.
All images and text on this site are copyrighted by SunburstSuperfoods.com, and all their associated rights and ownership, are the sole and exclusive property of SunburstSuperfoods.com. Prior to use by any individual or 3rd party, SunburstSuperfoods.com must approve in writing, the explicit use of any image or text.
As much as we believe 100% in the power of Superfoods, we are not doctors. Please be advised that the information on this web site has not been evaluated by the FDA or any other medical experts. Statements on this web site are not intended to be a replacement for medical advice from your personal physician. Please read our Site Disclaimer for additional information.
We do not offer medical opinions on the use of any of the Superfoods or products on our site. We recommend that you consult your physician prior to use of any of the other products sold on our web site. These products should not be used by children. Use by pregnant women should be under the direct supervision of a physician.
The purchaser bears full responsibility for their own health, nutrition, and supplementation. SunburstSuperfoods.com, its owners and representatives disclaim any warranties and liability for injury caused by use of the products sold herein. While we try to make sure that all prices and product information posted on this site are accurate at all times, we are not responsible for typographical and other errors that may appear. By purchasing products from this website, you acknowledge receiving the warnings and limitations of liability herein.
SunburstSuperfoods.com may offer special promotions and/or coupons to our customers, providing additional discounts and savings. These promotions are limited only to the pricing offered on our web site, and not to any discounted or custom pricing that wholesale accounts may be enjoying. We also reserve the right to modify or change a promotion at any time. We are not liable for errors or misprints in the promotion. If you have any comments or questions regarding a specific promotion, please feel free to contact us via email to CustomerService@SunburstSuperfoods.com.
SunburstSuperfoods.com offers a great affiliate program, with 10% commissions and 60 day cookies. Please refer to our affiliate program page for detailed information.
If you have any questions about any of our terms or policies, please feel free to contact us any time!